Monthly uptime commitment
99.9%
About 43 minutes of downtime in a 30-day month
30 × 24 × 60 × 0.1% = 43.2 minutes
Service credits for excess downtime
Downtime beyond the allowance is converted into service credits based on its duration. When submitting a request, distinguish an unavailable machine from user actions or project build failures. Compiler errors, certificate configuration issues, and dependency failures don’t by themselves count as machine downtime.
Submit a request within 7 days
Sign in to the console and open a support ticket with your machine ID, affected time range and time zone. Include connection errors or task logs. Keep the original records to help us verify service during that period.
Force majeure, user actions, and the rules for requests and service credits are governed by the Terms of Service.